Terms of Service
Your access to this Website and purchase of products from this Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document and Our Promise(collectively known as the 'Terms of Service'). Your use of, and/or access to, the Website or your purchase of products from this Website constitutes your agreement to the Terms of Service. CanadaVet reserves the right to amend the Terms of Service at any time.
Your Obligations
You must use the Website in a responsible manner. You must not:
(a) use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party's rights, or are contrary to any relevant standard or codes;
(b) use the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using the Website or the internet;
(c) use the Website to send unsolicited email messages;
(d) in any way tamper, hinder or modify the Website;
(e) knowingly transmit any viruses or other disabling features to the Website or via the Website; or
(f) attempt any of the above acts or facilitate or assist another person to do any of the above acts.
Copyright and Trade Mark Notice
The material on the Website, the software, design, text and graphics comprised in the Website and the selection and layout of the Website are owned or licensed by CanadaVet and protected by copyright.
The Website does not grant you a licence nor acts as a right of use of any of the trademarks or logos, whether registered or unregistered, that are displayed on the site without the express written permission of the trademark owner.
You may view this Website and its contents using your web browser. In visiting the Website, you are able to save an electronic copy of the Website by means of the usual operation of your web browser only.
You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for CanadaVet or expressly authorised in writing by CanadaVet.
Restrictions on Use
You must not use the Website in any manner or for any purpose which is unlawful or in any manner which violates any right of CanadaVet or an associated entity or which is prohibited by the Terms of Service.
Unless otherwise indicated all products supplied by CanadaVet are registered with relevant authorities in the jurisdiction from which they are shipped and are available for purchase in that jurisdiction without prescription. The products are for use on domestic animals only.
Regulatory requirements differ between countries. The products supplied by CanadaVet may not be approved for sale in your country by the relevant regulatory authorities or may not be approved for sale in the packaging from which they are shipped. Some products may require a prescription from a vet. it is your responsibility to ensure that ordering from our website complies with the laws in your country. If you're not sure, contact your local health department.
If you order products from this website, you warrant that you do so is for your own personal use for domestic animals under your personal care, and not for resale or commercial purposes and that your doing so is lawful, and you do not do so for the purposes of or with the intention of taking any legal action against us.
Please note: We have been advised by the Florida Department of Health that in its view it is unlawful for us to sell or dispense medicinal drugs (prescription drugs) to any person in the State of Florida.
Title To Goods
You acknowledge and agree that title to any goods you purchase pass to you when they leave our warehouse. You become the legal owner of the goods from that time and it is your responsibility to comply with all laws during transit and, if they are shipped from outside the country you are in, import in to your country. You agree that you are the importer and responsible for all laws, taxes and charges.
Advertising, Third Party Content and Links to Third Party Websites
The Website may contain hyperlinks and other pointers to Internet Websites operated by third parties. CanadaVet does not control these linked Websites and is not responsible for the contents of any linked Website or any hyperlink contained in a linked Website. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by CanadaVet of the site or the products or services provided at those sites. You link to any such Website entirely at your own risk.
The Website also contains products and services offered for sale or advertised. Much of the information provided on the Website concerning the products or services is information from third parties.
CanadaVet is not responsible for the accuracy of this information or the suitability or quality of the products and services of the third parties. You should contact the relevant third party supplier direct to enquire on that information prior to entering into a transaction in relation to the third party products and services depicted in the Website. You should also enquire with the third party supplier the presence of any additional charges or relevant terms. The third party products, services and information are not provided or endorsed by CanadaVet and your legal relationship is with the third party supplier.
Prices, Products and Services are Subject to Change
All prices displayed and products and services offered to be supplied on the Website are subject to change without notice.
We reserve the right to decline to fill or cancel any order for any reason (including in the case of pricing errors). If we cancel an order we will advise you prior to the dispatch of goods and refund any money you've paid in full.
You also agree that we may replace an item you ordered with a substantially identical item if we consider it appropriate to do so. For example if you order an item of a particular color, and that color is not available, we may substitute an item of another color. Or if you order an item of a particular make and model, and that model has been superseded, we may replace it with the new model. We also reserve the right to substitute any delivery method selected by you at checkout with a different delivery method if we consider it appropriate to do so. For example if you select "express post" but express post is not available in your area or is otherwise not reasonably practical (for example because of the size or shape of the item ordered, or because of where you live or where the item is being dispatched from) we may substitute it with the most practical delivery method in the circumstances.
No reliance on Information
The information contained in the CanadaVet Website is presented for the purpose of educating consumers. All information contained on the Website, including information relating to pet medications, animal health products and other matters is for information purposes only.
The information should not be considered complete, nor should it be relied on to make a particular animal health decision. The information should not be used in place of a visit, call, consultation or the advice of your Veterinarian or other qualified professional.
The Information on the Website has been compiled from a wide variety of sources ranging from animal health publications to non-authoritative websites of unclear ownership. It is neither feasible nor practicable to confirm the accuracy of every piece of information compiled from all these varied sources.
Nothing in the Website, or any communication with CanadaVet, its employees, agents or service providers should be construed as creating a veterinarian-client relationship, or of providing veterinarian advice.
Indemnity
By entering into the Website, you agree to indemnify CanadaVet from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Website by you.
Text Marketing & Notifications
The CanadaVet mobile message service (the "Service") is operated by CanadaVet (“CanadaVet”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to CanadaVet’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CanadaVet through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CanadaVet. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to CanadaVet or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CanadaVet mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to CanadaVet or email info@canadavet.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Disclaimer
Some legislation and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by CanadaVet via the Website which cannot be excluded, restricted or modified (your 'Statutory Rights'). You waive all conditions and warranties implied by custom, law or statute save for your statutory rights and Our Guarantee.
Save for your Statutory Rights, in respect of the Website:
(a) All material on the Website and products sold are provided to you without warranties of any kind, either express or implied;
(b) CanadaVet expressly disclaims all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose;
(c) CanadaVet does not warrant that the functions contained in any material on the Website or your access to the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and transmits material to you are free of viruses or any other harmful components;
(d) CanadaVet does not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability or otherwise;
(e) CanadaVet does not warrant or make any representation that the information on the Website is appropriate to your particular situation or health care issues or the information is written, created, compiled or reviewed by medical experts; and
(f) You solely assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant information contained on the Website.
To the extent permitted by law, including but not limited to any act or omission on the part of CanadaVet, CanadaVet will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.
You expressly acknowledge that CanadaVet does not exert control over users of the Internet and is not liable for damage suffered by you, either directly or indirectly, as a result of you accessing the Website.
Limitation of Liability
To the extent permitted by law, CanadaVet's liability for breach of any implied warranty or condition which cannot be excluded by the Terms of Service is limited, at the option of CanadaVet, to one or more of the following:
a) In the case of services supplied or offered by CanadaVet:
(i) the supply of the services again; or
(ii) the payment of the cost of having the services supplied again.
(b) In the case of goods supplied by or offered by CanadaVet:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the costs of replacing the goods or acquiring equivalent goods;
(iv) the payment of the costs of having the goods repaired.
Terms and Conditions for Specific Programs
We may include additional terms and conditions which apply to some parts of CanadaVet. For example your participation in the Rewards Program is governed by the Rewards Program Terms and Conditions. Please make sure you familiarise yourself with these terms and conditions if you are participating in those programs.
Miscellaneous
CanadaVet relies upon your continued observance of the Terms of Service. In the event that CanadaVet suffers loss or damage or incurs any costs associated with any breach of the Terms of Service or any associated legal obligation, you agree to indemnify CanadaVet for those losses, damages and costs.
The Terms of Service are governed by and construed in accordance with the laws of the British Virgin Islands. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Courts of British Virgin Islands and Courts of Appeal from them for determining any dispute concerning the Terms of Service.
CanadaVet does not make any claims that the information or products sold is appropriate or may be downloaded or purchased in all areas, countries or jurisdictions. Access to the information contained in this Website may not be legal by certain persons or in certain countries. If you access the CanadaVet Website or purchase products from this website you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction. All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility.
If any provision of the Terms of Service is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the agreement which will continue in full force and effect. All rights not expressly granted herein are reserved.
If CanadaVet does not act in relation to a breach of the Terms of Service by you, this does not waive CanadaVet's rights to act with respect to subsequent or similar breaches of the Terms of Service by you.
Termination
The Terms of Service are effective until terminated by CanadaVet. CanadaVet may terminate the Terms of Service and your access to the Website at any time without notice. In the event of termination, all restrictions imposed on you by the Terms of Service and/or disclaimers and limitations of liability set out in the Terms of Service will survive.
CanadaVet is a global organisation dedicated to promoting affordable animal health care. CanadaVet.com belongs to Ani Welf Int Pty Ltd (inc. in Australia Company No 135 777 427)
Please contact us if you do not understand these terms of service or want us to clarify something by sending us an email.