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My pet is sick, can you help?
How can your prices be so cheap?
Is Shopping with CanadaVet secure?
Do I need a prescription to order from you?
What if I have more questions?
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Info for Canadian Customers
Important Information for Customers Located Within Canada
Does CanadaVet sell Interceptor, Sentinel, Capstar or Program?
Are the products I buy from CanadaVet genuine?
Do you sell Heartgard Chewables or just Heartgard Tablets?
Heartgard is expensive, do you have a generic alternative?
Do you sell K9 Advantix?
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How long will my order take to arrive?
I want to change my order, what do I need to do?
I'm not happy with my order, what can I do?
What is your refund policy?
Will I have to pay customs duty, VAT or GST on my order?
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I have a coupon code, how do I use it?
I tried entering a coupon code and it did not work, what should I do?
Why does my card show a "foreign card fee" as well as my payment to you?
My card keeps being declined, but I know my card is not over the limit. What can I do?
Do you accept Paypal?
Tracking your order
How much does postage & handling cost?
Can you provide me with a Tracking Number?
Prohibited Delivery Countries
Lost or stolen order
Will you keep my personal details private?
I can't find my previous orders on my order history?
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