Canada Vet offers a 100% refund policy should a customer not be satisfied with our product. We also guarantee that the product you will receive will be the product you ordered (no counterfiets or substitutions!) and will arrive in good useable condition within 28 days of placing your order. If you receive your order and are not satisfied with it, or your order does not arrive in good useable condition within 28 days of placing your order, please contact us within 90 days of placing your order and we will happily arrange for a refund or replacement. Canada Vet, however, will not be responsible for incorrect shipping address entered or orders misplaced by the customers or if your order is stopped and destroyed, delayed or returned by any government authority.