Canada Vet offers a 100% refund policy should a customer not be satisfied with our product. We also guarantee that the product you will receive will be the product you ordered (no counterfiets or substitutions!) and will arrive in good useable condition.If, for any reason, you are not completely satisfied with any product you've purchased from us (excluding items marked as Clearance), simply let us know why and return the unopened product in its original packaging within 90 days of purchase for a replacement or refund. Please note that items marked as Clearance are final sale and are not eligible for return, replacement, or refund. Canada Vet, however, will not be responsible for incorrect shipping address entered or orders misplaced by the customers or if your order is stopped and destroyed, delayed or returned by any government authority.