From 21 December 2020, almost all CanadaVet orders are shipped using the international tracking service provided by DHL.
You will receive an email with your tracking number when your order is shipped. Use this tracking number to see the progress of your order, by simply clicking on the link in the email or by visiting https://www.dhl.com/au-en/home/tracking.html
Before 21 December 2020, parcels where shipped using USPS or Canada Post and were not individually tracked so we can't provide you with a tracking number for your specific parcel.
Most of our customers receive their orders within 7 to 10 business days. For more information about delivery time, please click here.
Covid 19 Delivery Guarantee Notice: The terms and conditions of our delivery guarantee specifically exclude delays to the postal service which are outside our control and the current Covid 19 Pandemic falls within that exclusion. Given the unprecedented delays to delivery the Pandemic has caused, you may need to allow up to 45 days for your order to be delivered and our delivery guarantee will not apply and no refunds or reships will be given until that 45 day period has passed.